5. Returns, Cancellations and Substitutions

5. Returns, Cancellations and Substitutions

5.1 You have a right to cancel your order for any item purchased on a fixed priced sale for a full refund within 1 month after receipt. However, you must take reasonable care of the item and it must packed in a new and unused condition.    If you have purchased a seat box we give you the opportunity to test the system for 1 month.  In that time if you find it does not live up to your expectations just let us know and we will arrange free collection and a full refund.

To cancel your order you must advise us by email or in writing. If you have ordered a Seatbox and it does not meet our expectations simply inform us by calling (UK Customers 0800 6124036, Outside the UK Tel 0049 2166 255564) or emailing sales@octbox.co.uk and we will arrange its collection free of charge and provide you with a full refund.

If you have received a faulty or incorrect item, you must notify us within 14 days of receipt. You have a 30 days trial period from the date the seatbox is delivered on any seatbox purchased.

If at any time during this trial period that you decide the seatbox is not meeting your expectations inform us via email to sales@nordiktackle.net or by phone 0800 6124036 and we will arrange collection and a full refund. PLEASE NOTE: All items should be packed in their original packaging. 5.2 All sizes and measurements are approximate but we do try to make sure that they are as accurate as possible.

 

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